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byron stalls privacy policy

Registrations

If you register your stall with us we will request certain personally identifiable information from you. You are required to provide contact information (such as name, Email, and postal address).

Byron Stalls will use this information to assess any subsequent applications. If we have trouble processing an application, we will use this information to contact you.

Payment

If your stall has been accepted for a particular event, you will be notified of your success via email. At that time, you will be required to pay the site fee and any additional fees owing. When you pay, you will receive an email confirmation from Paypal containing your payment details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of payment.
Unless you have received the confirmation email and paid for your stall, you have not been accepted into the event.

Refund Policy

Each event has a specific cancellation policy. Cancellations are not usually accepted within three weeks of an event and may attract a cancellation fee. Substitutions are never accepted. Please be clear of the cancellation policy of each of the events you apply for.

If you need to apply for a cancellation within the specified timeframe you must do so in writing.
The site fee is not negotiable or refundable during or after the event. No event will guarantee the number of patrons or the amount of business you will receive.

Collection of Information

When a stall holder registers with this website, we require information about you, your stall, products and insurance to create a complete record of your stall.
Any information collected is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax, or most likely, directly through the website.

Use of Collected Information

Any information collected from stall holders is required in order to provide you with our service and a high level of customer service. Correspondence is recorded in order to provide service references.

Storage

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at foodandmarkets@splendourinthegrass.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at foodandmarkets@splendourinthegrass.com

Communications

We use personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including Emails notifying you of new events.

If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at foodandmarkets@splendourinthegrass.com

Your personal contact information will not be given to any third party unless you ask us to. If your stall is referred to another event, your stall name, any stall/product photos and descriptions only will be given to that events’ organiser. Only once you have applied for and accepted into their event will your personal contact details be given to that organiser.

Third Parties

We may use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
We do not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on this site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Falls Festival or Splendour in the Grass Events.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.